Question 1

What does 3PL cost in the Chicago area?

Accepted Answer

Quote-based, customized to volume, SKU complexity, service mix, and duration. Most engagements price per pallet position per month plus per-order fulfillment fees. Use our quote calculator for a directional range.

Question 2

How quickly can you onboard a new client?

Accepted Answer

Standard onboarding runs 2–4 weeks from signed agreement to first shipment, depending on SKU count, WMS integration complexity, and inbound schedule.

Question 3

What service area do you cover?

Accepted Answer

Headquartered in Saint Charles, IL with warehouse operations in Aurora, IL. We serve the Chicago metro, Cook/DuPage/Kane/Kendall/DeKalb/Will counties, the broader Midwest, and offer nationwide fulfillment via our carrier network.

Question 4

Do you have minimum volume requirements?

Accepted Answer

We work with growing brands at every stage. Our sweet spot is mid-to-small B2B and B2C operations needing founder-level attention — typically 10+ pallets monthly, but we'll talk to anyone serious about scaling.

Question 5

What certifications does the team hold?

Accepted Answer

All three founders are Six Sigma Green Belt certified. Bryn Stalling is DOT Hazmat & Title 22 Hazardous Waste certified (Feb 2026). The company is veteran-owned and Alignable verified.

Question 6

What makes BHE different from a big-box 3PL?

Accepted Answer

Founders work directly with you — no account-rep churn, no buried in a queue. A seasoned team newly assembled means you get senior operational expertise without the corporate bureaucracy. We take on partners we can genuinely serve.

Question 7

How do you handle returns?

Accepted Answer

Full reverse logistics: receiving, inspection, restocking decisions per SKU rules, refurbishment when applicable, and disposition reporting. Returns workflows configured to your brand's policies.

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