BIG HOUSE EXPRESS, LLC.

    CASE STUDY 04

    Large-Scale Deployment & White-Glove Execution

    THE PROBLEM

    Large-Scale Deployment & White-Glove Execution

    Time-sensitive furnishing of residential units required rapid coordination, organization, delivery, and installation following wildfire displacement.

    THE SCENARIO

    What we walked into

    • ~2,500 furniture pieces (10–300 lbs each)
    • 50–100 inbound shipments from multiple vendors
    • No standardized labeling or delivery sequencing
    • ~20 multi-room units requiring full furnishing
    • Only reference: external spreadsheet mapping items → unit → room
    • High urgency tied to housing readiness

    HOW WE HELPED

    What BIG HOUSE EXPRESS did

    • Controlled inbound receiving across fragmented shipments
    • Created custom labeling system for 100% of items (unit + room level)
    • Organized warehouse by delivery sequence and priority
    • Executed full last-mile delivery — transport, placement, room-level staging
    • Provided white-glove installation (unbox, set, prepare for use)
    • Backhauled and recycled all packaging materials

    THE RESULTS

    From Disorganized Freight → Fully Furnished, Move-In Ready Units

    2,500
    Items installed
    100% on-time & in full
    ~3 mo
    Project duration
    final deployment in 2–3 weeks
    0
    Additional vendors
    storage, delivery, install — all BHE
    • Delivered move-in-ready units with zero additional handling required
    • Eliminated need for multiple vendors (storage, delivery, install)
    • Supported rapid housing availability in a crisis-driven environment

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